Industry Spotlight


SUMO’s user-friendly customer engagement platform streamlines meeting and event scheduling, making it easier for citizens to connect with the services they need.

Empowering citizen engagement

SUMO Scheduler helps government agencies automate citizen engagement, increase employee productivity & lower administration costs.

  • Simplify the process of scheduling appointments, events, and classes, ensuring seamless interaction between government agencies and citizens.
  • Provide government employees with efficient scheduling solutions that streamline workflow processes and boost productivity.
  • By automating citizen engagement processes, government agencies can lower administrative costs associated with manual scheduling and management.

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SUMO Scheduler for Government and Citizens

Real-world results that are helping our government partners to fulfill their missions


Citizen satisfaction


Employee productivity


Appointment bookings


Appointment cancellations

Typical Government & Public Sector Use Cases

Citizen services

Appointment Scheduling: Allow citizens to easily schedule appointments online, 24/7, for services like permit applications, license renewals, or social service consultations.

Meeting with officials & staff: Facilitate scheduling meetings with elected officials or agency representatives to discuss concerns or seek guidance.

Public hearings & events: Manage registration and scheduling for public hearings, town hall meetings, or community events.

Application services & renewals: Streamline the process for scheduling appointments for driver's licenses, permits, citizenship applications, and more.

Internal operations

Committee meetings: Coordinate scheduling for government committees to discuss policy issues, legislation, or budget proposals.

Staff training & development: Schedule training sessions and workshops for government employees to enhance their skills and knowledge.

Inter-agency collaboration: Facilitate secure online meetings between different government agencies to coordinate projects and share information.

Resource allocation: Ensure the right staff members are assigned to appointments based on their expertise and availability.


Improved citizen experience: Provide a convenient and user-friendly way for citizens to access government services, fostering trust and engagement.

Increased efficiency: Reduce administrative burden by automating scheduling, freeing up staff time for direct citizen interaction.

Reduced wait times: Streamlined scheduling can lead to shorter wait times for appointments, improving citizen satisfaction.

Enhanced security: Secure online meetings ensure confidential communication for sensitive discussions.

Transparency & accessibility: Offer 24/7 appointment scheduling options and increase accessibility for citizens of all abilities.

Powerful scheduling capabilities for Government & Public Sector

SUMO Scheduler empowers Government & Public Sector offices with simple, intuitive employee & customer scheduling software. With SUMO, your team can spend less time coordinating appointments & more time meeting clients they serve.

Community engagement

Leverage online appointment & event scheduling to offer services & outreach to citizens & servicemembers. Implement SUMO via SF communities, websites, email, text or social media sites.

Tailored scheduling experience

Leverage online appointment & event scheduling to offer services & outreach to citizens & servicemembers. Implement SUMO via SF communities, websites, email, text or social media sites.

Automated data capture

Reduce staff admin workload & capture citizen & military service-member information directly in Salesforce. No connectors needed!

Complete citizen scheduling platform

Expand community outreach by offering one on one meetings, group experiential events & classes scheduling.

Citizen privacy & security

Ensure citizen privacy & data security through SUMO’s state of the art data encryption & military grade security. All sensitive personal information & data stays in Salesforce as part of your HIPAA compliance plan.

Right sized your solutions

SUMO’s flexible product packages & pricing are right-sized for your businesses needs.

Powerful Scheduling Capabilities for Government & Public Sector

Easy to implement

Get up & running fast with help from SUMO’s in house implementation & support team!

Happy Clients

See what our customers and fans around the world are saying about us.

The implementation process was seamless as their team was always available and very easy to work with. We're now able to more easily set up and manage user schedules.

Ashley Jones, Neighborhood Trust Financial Partners

Ashley Jones Associate Director - Salesforce Neighborhood Trust Financial Partners

SUMO's appointment scheduler is robust and technically scalable, and the have strong online support. Happy to report positive experiences with them.

Jim Gilbert, Huron Consulting

Jim Gilbert Salesforce Consulting Director Huron Consulting

This tool has helped our students schedule appointments with our reps at a time that is convenient for them. It has really helped us spend our time on the right students.

Taylor Neece, California Baptist University

Taylor Neece Dean of Admissions California Baptist University

The seamless interaction between SUMO and Salesforce enables us to quickly send appointment invites, and easily know when a student has scheduled an appointment.

Rebeca Lamadrid, The Washington Center

Rebeca Lamadrid VP, Operational Effectiveness The Washington Center

We highly recommend SUMO due to the superior customer service and support! The level of support we receive goes above and beyond. Thank you SUMO for your support!

Greg Thatcher, Five Star Professional

Greg Thatcher IT Manager Five Star Professional

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Take your customer engagement to the next level

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