SUMO Scheduler Launches New Platform to Transform Customer Engagement

Read Time: 1 minute

Author - Olga Kamylevich

Olga Kamylevich
Published: October 23, 2019

SUMO Scheduler Launches New Platform to Transform Customer Engagement

New platform services enable companies to optimize the customer experience with a unified set of customer engagement tools.

SUMO Scheduler, the leading scheduling solution built native on the Salesforce CRM platform, has announced today the SUMO Customer Engagement Platform (CEP).

SUMO CEP is a fully integrated comprehensive customer engagement solution, that is the result of feedback from their customer community. Packed with highly requested features, the platform provides a larger set of tools and options for organizations to effectively engage their prospects, customers, and partners.

Jason North, chief executive officer at SUMO Scheduler, said, “Brands are looking to technology to better help attract and retain customers. With the launch of SUMO CEP, we are maximizing an organization’s internal interoperability and allowing them to manage the customer journey in one place.”

The Next Generation of Customer Engagement

Continuing the company’s dedication to giving Salesforce customers the most extensible, secure, compliant, and reliable solutions, the new SUMO CEP goes beyond making connections.

Organizations are looking to personalize customer interactions at every touchpoint across the customer journey. This solution allows companies to engage seamlessly across every department a customer could connect with including call centers, sales staff, customer and financial services. SUMO CEP is not a compilation of disparate applications that do not integrate with each other, but rather a single platform solution, that includes:

  • Appointment Scheduler
  • Event & Class Scheduler
  • Queue Scheduler
  • Custom Schedulers

This consolidation of capabilities provides the reimagined SUMO Scheduler brand with added strengths that allow companies to deliver on the expectations of the modern customer.

SUMO has also unveiled a brand refresh. The refresh includes a new website, refined messaging, and a modernized logo. The brand refresh represents the evolution of the company.

“Companies have a difficult time maintaining a seamless customer experience. We’ve built a platform with a powerful set of tools that help manage the complexities of the customer journey while driving business success for our clients,” North said. He added, “With this launch, we are now unifying all these assets behind a clear, clean revitalized brand.”

Building on our reputation in the industry of providing exceptional customer support, the company’s Salesforce expertise and leadership in technology, SUMO Scheduler’s customer base now total more than 85,000 worldwide.

To learn more about SUMO CEP, just schedule a conversation with our sales team.

About

SUMO Scheduler announces the new SUMO Customer Engagement Platform, offering a unified set of tools to optimize customer experience.

Share

Start your scheduling journey right now!

Create a SUMO account in seconds.

Recent articles

Join SUMO at Midwest Dreamin’ 2024

SUMO Scheduler at Midwest Dreamin' 2024: demos, booth #1, and a fun Happy Hour.

SUMO Scheduler Shines at Southeast Dreamin’ 2024 in Atlanta!

SUMO Scheduler excels at Southeast Dreamin' 2024 with demos, training, and vibrant community events.

SUMO Scheduler shined as Platinum Sponsor at Texas Dreamin’

SUMO Scheduler's successful Texas Dreamin': great connections, Demo Jam, and Happy Hour!

Some of the most important things in these tools

Unleash the power of intelligent scheduling

Get Started

Collaborate on meeting scheduling, share calendars, and manage availability easily with the SUMO.

Contact Us

When your team has unique scheduling use cases, advanced security requirements, or pricing questions.