The Power of SUMO Analytics

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Author - Olga Kamylevich

Olga Kamylevich
Published: January 9, 2014

The Power of SUMO Analytics

As the famous management consultant Peter Drucker once said, “You can’t manage, what you can’t measure.”

One of SUMO’s most powerful features is our custom reporting & metrics engine.  You can literally report on just about any data or combination of data in SUMO.

Dashboards Included

SUMO includes the following metric dashboards.  A dashboard is a collection of reports, all summarized in one view.

  1. SUMO Summary Dashboard
  2. No-Show Dashboard
  3. Appointments by Provider by Status
  4. Appointments by Status
  5. Completed Appointments to Goal
  6. Cancelled Appointments
  7. Adoption

Reports Included

SUMO includes roughly 50 report.  Here is a sample of the included reports:

  • All Appointments – Today
  • All Appointments – This Week
  • Appointment No Shows – This Week
  • Appointment No Shows – This Month
  • Appointment No Shows – This Year
  • Appointment No Shows – Last Week
  • Appointment No Shows – Last Month
  • Appointment No Shows – Last Year
  • Appointment Reschedule Report – Declined Participants
  • Appointments by Participant – Today
  • Appointments by Participant – All Time
  • Many many more…

Make Your Own Reports & Dashboards

Of course you can make your own reports.  A few custom reporting ideas our customers create include:

  • No-Shows by Location (compare no-show rates across various locations)
  • Customer Leaderboard (show which customers have the best attendance to appointments)
  • Customer Wall of Shame (show which customers have the worst attendance to appointments)
  • Appointment Leaderboard (show which providers maintain the most appointments)
  • Login Leaderboard (show which users use SUMO the most)

Mobile Access

  • SUMO Mobile includes access to custom reports and dashboards for quick analysis on the go.

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