SUMO Scheduler, a top-rated appointment scheduling software application has announced the release of SUMO 14. The application includes new features and enhancements.
SUMO is the only appointment scheduler that helps organizations grow their business with automation. Through a combination of smart booking modules, advanced scheduling features, and powerful analytics tools, SUMO offers a simple, fast, and effective user experience that results in significant productivity improvements for both service providers and customers.
The latest release delivers new capabilities aimed to simplify customer engagement and highlights the following areas of focus:
Microsoft Teams Connector
- Microsoft users can now connect their Microsoft Teams account to SUMO to dynamically generate a Microsoft Teams Meeting when an Appointment is scheduled or rescheduled.
Multi-Calendar Updates
- The multi-calendar continues to be enhanced and now includes the ability to mirror users connected calendars, showing appointments/events that were created both on the connected calendar -AND- via SUMO.
- Also, we’ve made additional performance updates to the Multi-Calendar, further improving speed to load.
Analytics
- This release includes new Event & Course reports to help you easily run analytics on Event & Course usage and performance at Company, Manager and User level.
Admin Updates
- Limit the number of appointments that customers can book with users, resource pools, services, and more.
- You may now merge fields from the “SUMO Additional Info” object (formerly “SUMO Event” object) into email templates.
- The ability to associate an Event to a Category was previously required, and is now not required.
You can view the full release notes for SUMO 14.
ABOUT SUMO
SUMO Customer Engagement Platform is changing the way organizations engage with their customers. By offering cutting-edge technology and automated appointment scheduling solutions, SUMO allows enterprise-level sales and support teams to focus on what matters the most – generating new business and improving customer experience instead of managing existing appointments and routine administrative tasks.
SUMO’s omnichannel platform with powerful features such as automated reminders, customizable self-scheduling sites, and Salesforce-native analytics tools, guarantees an appointment with no overlap on any device and in any time zone. Trusted by leading organizations such as Amazon, Concur, and First Data to deliver an exceptional customer experience, SUMO completely automates appointment scheduling and delivers simple yet effective solutions for continuous business growth.
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