Student engagement is the foundation of academic success, but institutions often struggle to provide personalized, timely support. Salesforce Agentforce, combined with SUMO Scheduler, streamlines communication, automates scheduling, and ensures students connect with the right resources at the right time. Here’s how this powerful combination transforms student engagement.
1. Provide Instant, AI-Powered Support
Students expect fast responses to questions about enrollment, financial aid, class schedules, and more. Agentforce delivers real-time answers via chat, email, and SMS — ensuring 24/7 support and reducing wait times.
2. Seamlessly Schedule Appointments
With SUMO Scheduler for Agentforce, students can book advising, tutoring, and career counseling sessions directly within chat interactions. No back-and-forth emails—just instant scheduling aligned with staff availability.
3. Personalize Every Interaction
Agentforce taps into Salesforce data to provide tailored responses based on a student’s academic history, support requests, and upcoming deadlines—offering a seamless, personalized experience.
4. Improve Student Success with Smart Case Routing
When human assistance is needed, Agentforce ensures inquiries are routed to the right advisor, professor, or department. SUMO Scheduler then allows students to book follow-ups instantly, ensuring no request goes unanswered.
5. Leverage Data for Proactive Engagement
Agentforce tracks common student concerns and engagement trends, helping institutions proactively address issues and optimize student outreach strategies. By integrating SUMO Scheduler, schools can automate reminders and follow-ups to keep students on track.
PRO TIP:
Combine Agentforce AI chat with SUMO Scheduler to automate appointment booking for student services—reducing administrative workload and increasing engagement.
PRO TIP:
Use Agentforce analytics to identify high-demand services and adjust staffing or outreach strategies to better support student needs.
PRO TIP:
Expand Agentforce across multiple channels—chat, SMS, email, and social platforms—to ensure students can engage on their preferred platform.
Discover how Salesforce Agentforce and SUMO Scheduler can revolutionize student engagement at your institution!
Ready to streamline communication, automate scheduling, and provide personalized support to your students? Book a free consultation with our experts today and see how this powerful combination can transform your student experience.
